TERMS OF SERVICE
By reading this page and submitting an inquiry, you are agreeing to adhere to my terms.
These terms are subject to change.
Last update: April 30 2023
These terms are subject to change.
Last update: April 30 2023
GENERAL
- Please note that, by default, all commissions are for personal use only. Commissioners are free to utilize their commissioned work as icons, headers, etc. Utilizing commissions for t-shirts, charms, in commercial projects (ie: visual novels/video games/etc), etc. is prohibited.
- Terms for commercial projects must be discussed via e-mail.
This includes work for V-Tubers, as commissions that may be featured as thumbnails or during streams fall beneath commercial use (assuming these things are monetized). I do not accept commissions for NFTs nor do I authorize my work to be sold as NFTs. - Unless specified, your commission may be displayed on my social media or on this website as examples; if you would not like me to publish your commission, please let me know when filling out the inquiry!
CANCELLATION/REFUND POLICY
- If production has been started on a commission, a full refund will not be issued in the case of a cancellation. Instead, a partial refund will be issued based off of the amount of work that has been completed at the time of the cancellation.
- Refunds of any kind are not available for certain styles. Sketches, simple busts, etc are non-refundable as by the time cancellation is discussed I have likely already made a considerable amount of progress.
REVISIONS/FEES/TURNAROUND
- IMPORTANT NOTE: due to wrist and hand pain, the time I'm able to draw continuously is very limited, thus impacting turnaround time; I thank you for your patience!
- Major revisions are subject to additional charge after rendering has begun. Minor revisions such as changes to accessories, addition of tattoos/markings/etc. within reason, and small color corrections can be done for free. Major revisions such as changes to outfits, additional props, major alteration of hairstyles, substantial color corrections etc. are subject to additional fees.
- Note that I typically color on one layer and merge line + color layers after the flat coloring stage. A substantial color correction such as hair color changes usually require me to repaint the area entirely. Minor corrections such as eye color changes will not be subjected to the fee, but anything that requires large paint-overs will! To best avoid correction fees, please ensure that your references include the correct color palettes.
- Note that I typically color on one layer and merge line + color layers after the flat coloring stage. A substantial color correction such as hair color changes usually require me to repaint the area entirely. Minor corrections such as eye color changes will not be subjected to the fee, but anything that requires large paint-overs will! To best avoid correction fees, please ensure that your references include the correct color palettes.
- The final price of the commission will include the calculated PayPal fee. The price of the commission including the fee will be confirmed with the commissioner before the invoice is sent.
- Turnaround time denotes the maximum amount of time it may take for a commission to be completed. This means that it's possible for me to get your order to you sooner, and commissioners are free to inquire about commission progress at any point during the turnaround window, however, the best indicator of where I am in the process is my queue. If I need more time to complete a commission, I will let the commissioner know!
- Commissioners are allowed to propose a deadline, however, it must be discussed in the initial inquiry and the given deadline must be no shorter than two weeks (aside from sketch commissions) and will be subject to an additional fee. Please refer to the pricing below with regards to expediting turnaround dates and the corresponding fees:
- 1 week turnaround: +100% of commission price (available for sketch commissions only!)
- 2 week turnaround: +75% of commission price (available for sketch commissions only!)
- 3 week turnaround: +50% of commission price
- Commissioners who wish to propose a rush fee after a commission has been accepted will be subject to an additional fee. Rush fee will be calculated depending on current commission progress and proposed deadline. If I am unable to accommodate the new deadline, the commission will be cancelled.
WILL/WON'T DRAW
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PROCESS
- Fill out the form found on the order page in its entirety or send me an e-mail at
tsamcomi〇gmail.com (〇 → @). I will e-mail you back at the address provided to confirm your slot. If I have not responded to your e-mail after 48 hours, please feel free to e-mail me again! - After price, deadline, and details have been confirmed, I will send an invoice. Full payment is requested upfront unless the order exceeds $100, in which case 50% of the full order price will be requested upfront and the remaining payment requested at the rendering stage.
If a commissioner fails to pay the invoice within a week, the commission will be automatically cancelled. - Once payment has been received, I will begin work. Typically I ask for confirmation regarding poses, expressions, etc, so commissioners may expect a preliminary sketch. If I require further input, I will contact the commissioner for feedback! Please note that I do not work on commissions every day, so daily/weekly updates will not be provided. To check progress on your commission, please consult my queue.
- After I've completed the commission, I will send it to the commissioner for final approval after which the commissioner will receive a link to a high-res version of their file.